本站原创Acknowledgements4-5
Abstract5-7
摘要7-10
Chapter 1 Introduction10-16
1.1 Research Background10-13
1.2 Purpose of the Present Study and Research Methods13-14
1.3 Structural Preview of the Thesis14-16
Chapter 2 Literature Review16-35
2.1 Email Communication16-19
2.1.1 Brief Introduction to Email16-17
2.1.2 Attributes of Email Communication17-19
2.2 Business Communication19-22
2.2.1 Definition and Significance of Business Communication19
2.2.2 Two Types of Business Communication19-21
2.2.3 Basic Functions of Business Communication21-22
2.3 Intercultural Communication22-25
2.3.1 Definition of Intercultural Communication22
2.3.2 Edward. T. Hall’s Time, Space and Contextual Dimensions22-23
2.3.3 Hofstede’s Value Dimensions23-25
2.3.4 Intercultural Sensitivity25
2.4 Communication Effects25-31
2.4.1 Definition of Communication Effects25-26
2.4.2 Significance of Communication Effects26
2.4.3 Main Research of Communication Effects26-29
2.4.4 Four Factors Decide Communication Effects29-30
2.4.5 Importance and Effects of Internet and Email30-31
2.5 Summary of prior research31-35
Chapter 3 Methodology35-39
3.1 Research Method and Frame35-36
3.2 Research Question36
3.3 Data Collection and Samples36-37
3.4 Coding Frame37-38
3.5 Summary38-39
Chapter 4 Results and Findings39-59
4.1 Analysis on Intercultural Communication39-45
4.2 Communication Effectiveness Analysis45-55
4.2.1 Information Effects46-49
4.2.2 Affect Effects49-51
4.2.3 Attitude Level51-53
4.2.4 Behior Level53-55
4.3 Result Summary55-57
4.4 Suggestions for Business Email-based Intercultural Communication57-59
Chapter 5 Conclusion59-61
5.1 Summary for Main Findings59-60
5.2 Limitations60
5.3 Suggestion60-61
References61-67